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Tenant Settings
General
Exchange / EWS
Default server for EWS mailboxes in this tenant.
Microsoft 365
Your Microsoft 365 directory (tenant) ID.
Branding
Thread Health — Distribution List Ghost Fix
What is the ghost problem?
When an email is sent to a distribution list it lands in multiple mailboxes. The analyser stores it under whichever mailbox runs first. If a different mailbox replies, that reply is never linked back — so the email stays flagged as unattended even though it was handled.
When an email is sent to a distribution list it lands in multiple mailboxes. The analyser stores it under whichever mailbox runs first. If a different mailbox replies, that reply is never linked back — so the email stays flagged as unattended even though it was handled.
Click ↺ Refresh report to analyse your data.
Step 1 — Instant DB fix
Resolves ghosts detectable from stored data alone. Runs in <1 second. Safe to run repeatedly.
Step 2 — Deep connector scan
Re-fetches sent items from all mailboxes. Catches ghosts where the reply exists only in Exchange. May take a few minutes.